1. How long does your hair last?
Our hair extensions can last up to 1 to 2 years with proper care. Please read our hair care tab to find out how to properly care for your hair extensions. Not properly caring for your hair extensions can cause damage to the hair extensions. Please note, that not caring for hair properly can lead to damaged hair extensions.
2. Does your hair shed?
All hair sheds. Even our natural hair. Our hair has minimal to no shedding. Hair extensions should be treated and cared for as you would your own natural hair. To prevent shedding we suggest sewing around the wefts of the hair instead of through the wefts as well as sealing your wefts also.
3. How long does shipping and processing take?
Shipping takes 7-10 business days after processing. Processing takes 3-5 days or more, after the 3 days or more, orders will be shipped. To ensure you are protected as a customer and we are protected as a business, we need to prevent fraud and any other suspicious activity so we make sure the order is legitimate before we ship products out. You will receive updates on your order each time it is updated through your valid email address. WEEKENDS DO NOT COUNT AS PROCESSING AND SHIPPING DAYS!
4. If my item is shipped, and I am not home to receive it what happens?
Each item that is shipped requires a signature. We use this shipping method to ensure that all items are received and that when are protected as a company in any case of chargebacks. If you are not home to sign for your order, it will be taken to your local post office where you have 15 days to go claim it. If after the 15 days it’s unclaimed, they will send all items back to us, and that can take 2-3 weeks or even months as it has in the past.
5. Do you offer overnight shipping?
Unfortunately at this time no we DO NOT.
6. Why are your hair extensions priced the way they are?
We guarantee quality. Our virgin hair has not been tampered with by chemical processes such as perms, dyes, and relaxers. All of our hair is 100% virgin hair directly from the source. Authentic virgin hair lasts 8-14 months.
7. Do you ship worldwide?
We ship worldwide. Flat rate shipping is $60. International shipping can take 2 weeks!
8. How many bundles do I need for a full head sew in?
We recommend all of our customers to use 3-4 bundles for a full head sew in. It all depends on your preference and how full and thick you like your hair. Please consult with your hairstylist. Each of our hair bundles weigh 3.5 oz. Because our hair extensions are not processed and filled with synthetic fibers, we ensure TOP quality.
9. Which shipping carrier do you use and how can I track my package?
Shambrey Hair ships all packages through USPS. All packages require a signature upon delivery. All packages can be tracked on the USPS site.
10. What color is each bundle of hair?
Each bundle of hair we sell comes in a natural brown color. Color may vary being that one persons hair color is not exactly the same. Unless you are ordering our Russian Blonde extensions the color pattern will be different.
11. Where does you hair come from?
For confidentiality reasoning, Shambrey Hair can not provide details of where our hair extensions come from. However, we do ensure you that all of the hair offered on our website is 100% virgin hair that is authentic.
12. Can your hair extensions be colored?
Yes, all of our hair extensions can be colored but we recommend you consulting with a licensed colorist or your stylist before bleaching and coloring any hair extensions. We are not liable for any damaged hair extensions.
13. Can you make changes to order?
Because we strive on processing and shipping items out as soon as possible, orders cannot be altered once payment is complete.
14. Are refunds available?
We do not issue refunds on orders that have completed payment and shipped. We offer store credit only.
Requests must be made within 7 calendar days from the date of purchase. Any exchange request after 7 calendar days will not be honored. Product must be exchanged for something of equal or greater value. No refunds will be permitted.
Any alterations or any modiﬁcations made to the product subsequent to the sale, make all guarantees null and void. We will not accept back any product that has been installed or altered (washed, removed from weft, processed, colored or cut). If you are unsure about the quality of your product, please show your stylist or email us for questions.
If it’s determined that Shambrey Hair is at fault, we shall exchange the product at no additional cost to the customer.
If you would like to EXCHANGE your order please email us: firstname.lastname@example.org
15. Can I go swimming?
You may go swimming such as pools and hot tubs. It is best to wash your hair right after swimming. Avoid getting hair in salt water as the salt can take all the moisture out of the hair and it will lead to tangling of the hair. Never braid your hair and go in salt water. It is best to wear it down. Add a spray in conditioner after swimming.