Terms & Conditions

Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.

Shipping Details:

All orders are processed and ship during business days ONLY (Mon.-Fri.) Please allow 7-10 business day for an order to ship after processing. Processing can take up to 3-5 days or more. We use this method to ensure that no fraudulent activity occurs. All goods ship via USPS (United States Postal Service). All shipped orders comes with signature confirmation and you MUST sign for the package. Please keep in mind that we are NOT RESPONSIBLE for orders once the packaged has been delivered and signed for. All orders receive a tracking number so please provide a valid email address.

PLEASE NOTE THAT WEEKENDS DO NOT COUNT AS BUSINESS DAYS AND ORDER PROCESSING DAYS!

Please note that once an order has been shipped, we can NOT change the shipping method.

International Shipping:

Shambrey Hair IS NOT responsible for any Custom Fees or Import Taxes your country may bill to you. We advise you to check with your local shipping carrier to get more information regarding this matter. International shipping is 12 to 16 business day.

Tracking Your Order:

If you provide an email address at time of purchase, a tracking number will be emailed to you once your order has been processed and shipped.

To track all orders Visit: WWW.USPS.COM

If you would like to EXCHANGE your order please email us sales@shambreyhair.com

Payment Terms:

Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. Please review your order, items and shipping information carefully. Once submitted, your order and payment will be processed and cannot be changed for any reason without canceling your order. If your order is canceled, your bank will typically hold the authorized funds from between 3 and 5 business days. Unfortunately, this is out of our control so please be sure your order information is accurate. Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law.

Shipping Delays:

Incorrect billing and/or shipping address may cause delays. Once correct information has been verified, orders will then be shipped. Shambrey Hair cannot be held responsible for shipping delays caused by the customer, shipping carrier or holidays.

Exchanges:

All sales are final and there are no refunds.

Requests must be made within 7 calendar days from the date of purchase. Any exchange request after 7 calendar days will not be honored. Product must be exchanged for something of equal or greater value if it is determined that Shambrey Hair is at fault.

DO NOT REMOVE BRANDING OR RUBBER BAND FROM HAIR. IF REMOVED EXCHANGES WILL BE VOID AND NOT ACCEPTED. Any alterations or any modifications made to the product subsequent to the sale, make all guarantees null and void. We will not accept back any product that has been installed or altered (washed, removed from weft, processed, colored or cut). If you are unsure about the quality of your product, please show your stylist or email us for questions. Also please remember that each hair bundle is between 3.5 oz. please consult with a licensed colorist if you plan on bleaching or dying your hair extensions. We are not liable for damaged hair extensions!

Weft Disclaimer:

Sewing through the wefts will cause the wefts to loosen, unravel, and shed. To keep your wefts in good condition and reusable, we suggest sewing around the wefts.  We do try our best to pair bundles with similar patterns and color shades however, it’s not a guarantee you’ll receive the exact same bundles in color and or texture.

We DON’T offer any Refunds or Exchanges for Shedding once hair has been installed PERIOD!

Limitation of Liability:

Shambrey Hair LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Shambrey Hair LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Shambrey Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Shambrey Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

Copyrights, And Other Rights:

Shambrey Hair LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Shambrey Hair LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Shambrey Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Shambrey Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement. Images of people or places displayed on the Shambrey Hair site are either the property of, or used with permission by, Shambrey Hair Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the Shambrey Hair site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by Shambrey Hair on this site may be the subject of other intellectual property rights owned by Shambrey Hair. Any such right that is not expressly licensed hereunder is reserved by Shambrey Hair.

Trademarks:

Shambrey Hair LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Shambrey Hair LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Shambrey Hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Shambrey Hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

Submissions:

Apart from your personal information, any communication or material you send to the Shambrey Hair site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the Shambrey Hair site may be used by Shambrey Hair for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to Shambrey Hair, you irrevocably transfer and assign to Shambrey Hair, and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material. Shambrey Hair is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the Shambrey Hair site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services.

Shambrey Hair LLC reserves the right to cancel or change any program without notice at any time.

If it’s determined that Shambrey Hair is at fault, we shall exchange the product at no additional cost to the customer.

For any other questions or concerns about exchanges please E-mail us sales@shambreyhair.com Please allow up to 24 hours for a representative to respond.